1. General provisions
1.1. These Terms and Conditions define how SIA NOVO STILS (hereinafter – the Seller) sells goods via its online store www.pakful.lv and how natural or legal persons (hereinafter – the Buyer) purchase them.
1.2. By purchasing goods on www.pakful.lv, the Buyer agrees to these Terms and Conditions as well as the Privacy Policy, which forms an integral part of these Terms.
1.3. The Seller reserves the right to modify the Terms at any time by publishing an updated version on the website. Changes come into effect at the time of publication.
1.4. If the Buyer continues to use the online store after changes are published, it is considered that the Buyer agrees to the updated Terms.
2. Contract conclusion
2.1. A purchase contract between the Buyer and the Seller is considered concluded once the Buyer has placed an order in the online store, agreed to the Terms, and completed the payment.
2.2. All order conditions (product type, quantity, price, delivery details) are binding on both parties.
3. Buyer’s rights and obligations
3.1. The Buyer has the right to purchase goods in accordance with these Terms and applicable laws of the Republic of Latvia.
3.2. The Buyer undertakes to provide accurate personal and company data.
3.3. The Buyer undertakes not to disclose their account access credentials to third parties.
3.4. The Buyer has the right to withdraw from the contract within 14 days if the product has not been used, is in its original packaging, and retains its original condition.
3.5. Return shipping costs are covered by the Buyer unless the returned goods are defective or of poor quality.
3.6. The Buyer is responsible for any damage to the goods resulting from improper storage or use.
4. Seller’s rights and obligations
4.1. The Seller undertakes to fulfill orders accurately and on time, and to provide appropriate customer support.
4.2. The Seller reserves the right to cancel the order if payment is not received within 2 business days.
4.3. The Seller is not responsible for delays caused by external, unforeseeable circumstances.
4.4. The Seller reserves the right to modify the product offering without prior notice.
5. Delivery
5.1. Goods are delivered by courier throughout Latvia within 1–2 business days after payment is received.
5.2. Delivery to other countries is arranged individually.
5.3. The Buyer is responsible for providing an accurate delivery address and ensuring acceptance of the goods at the specified location. If delivery cannot be completed due to an incorrect address or refusal to accept the goods, the Buyer shall cover all additional delivery costs.
5.4. Upon delivery, the Buyer must inspect the packaging. If visible damage is noticed, the Buyer must take photos of the packaging and damaged goods and immediately contact the Seller by sending the information and images to: veikals@pakful.lv
6. Return policy
6.1. Products can be returned within 14 days of receipt, provided they have not been used, are in original packaging, and are undamaged.
6.2. A refund will be issued within 14 days after the returned goods are received and inspected.
6.3. In case of defective goods, the Seller covers all return shipping costs.
6.4. The Seller reserves the right to deduct a portion of the refund if the value of the goods has decreased due to the Buyer’s actions.
7. Final provisions
7.1. Any disputes will be resolved through mutual negotiations. If no agreement is reached, disputes will be settled in accordance with the laws of the Republic of Latvia.
7.2. These Terms are effective from the moment of publication and remain valid until amended or revoked.
7.3. These Terms are effective as of June 6, 2025.